FAQ

What is the difference between Grade A / Grade B / Grade C?

Grade A: Premium quality
Very good overall condition. Clothes have no major flaws.

⚠️ Grade B: Second choice
Items with minor flaws (stains, holes, broken zippers, pilling, wear).

⛔ Grade C: Material recovery
Heavily damaged items (large tears, major stains, extreme wear).

💡 Pro tip
To optimize transport, our clothes are compacted and may arrive very wrinkled upon unpacking.
As these are second-hand items, a simple machine wash and iron are highly recommended to remove storage dust, give them a pleasant smell, and multiply their resale value.

Are the items authentic?

🛡️ Piece-by-piece verification
We actively hunt for counterfeits during our manual sorting process to guarantee you legitimate stock.

⚖️ The 99% guarantee
Beware of those who promise 100%. In the second-hand market, an extremely well-imitated fake can slip through the net.
We advertise 99% reliability: it's the only honest and realistic guarantee on the market.

How much does delivery cost?

🚚 Free Delivery in Metropolitan France
No unpleasant surprises: shipping is free in Metropolitan France.
For Europe or hard-to-reach areas (Corsica, mountains), a transparent shipping supplement will be displayed at the payment stage.

What are the shipping times?

Preparation within 24/72 business hours
Your lot is carefully prepared and shipped quickly after your order is confirmed.


🌍 Zero customs delays
Unlike distant imports, all our stock is based in France (Brittany).
No more packages stuck for weeks or surprise taxes.

Do you accept returns?

🤝 Yes, it's your right
Unlike most wholesalers, we accept returns if the lot is not suitable for you.
We are confident in our sorting, and in France, the right of withdrawal is a legal guarantee.

📦 Simple conditions
You just need to send us back the complete order. Return shipping costs remain at your expense (except in case of proven error on our part), and we will proceed with the refund.

💡 To know the exact terms, our Refund Policy is available in the footer.

How can you make sure you don't miss out on new arrivals?

First come, first served
On the second-hand market, the most profitable lots and best boxes often sell out in minutes.

🤫 Your strategic advantage
The secret is not to wait on the site. Sign up for the Newsletter (at the bottom of this page) or join our Discord. We announce all our restocks first through these two channels.

CONTACT & AFTER-SALES SERVICE

📞 A QUESTION ABOUT OUR LOTS?
Export, volumes, product details...
I will respond within 24/48 working hours.

⚠️ A PROBLEM WITH AN ORDER?
For express processing, please fill out the form below with:

✅ Your Order Number
✅ The precise details of the problem

📧 Direct email: contact@ironbale.com

Contact form