Terms of sale
General Terms and Conditions of Sale (GTCS) IRONBALE
In force as of 01/01/2026
PREAMBLE
The website www.ironbale.fr specializes in the wholesale and retail trade of second-hand clothing.
These General Terms and Conditions of Sale (GTCS) govern all transactions concluded on the site. They distinguish, where necessary, the rights applicable to Individual Customers (B2C) and Business Customers (B2B).
ARTICLE 1 : OBJECT AND SCOPE
These conditions aim to define the terms of sale between the Seller and the Customer, from ordering to services, including payment and delivery.
ARTICLE 2 : PRODUCTS (SECOND-HAND)
2.1 Nature of products
The products sold are second-hand (used) clothing. They are not new.
The Customer acknowledges and accepts that these products may show signs of natural wear related to their past use, wrinkling related to compact storage, or a characteristic smell of vintage clothing, which disappears after washing.
2.2 Typology of items (Lots or Units)
Products may be sold individually or in the form of lots.
- Lots by Category / Themes : The lot is defined by a type of clothing, a brand, or a mix of brands. Exact sizes and models are randomly assorted by the Seller.
- Filmed/Photographed Lots or Pieces : The content corresponds exactly to the visual presented on the product sheet. The Customer buys what they see.
2.3 Grades, Quality, and Tolerances
The Seller applies a strict sorting policy divided into several categories (Grades) clearly indicated on each product sheet :
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"Standard Quality" Lots (Grade A) : Clothing in very good general condition. Tolerance : The Customer accepts the presence of a proportion of Grade B (minor defects) of up to a maximum of 20%.
An isolated human error (accidental and marginal presence of a Grade C item) remains possible and will be handled via Customer Service. - "Second Choice" Lots (Grade B) : Clothing presenting assumed minor defects (small stains, light wear, missing button, small holes).
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"Clearance / To be repaired" Lots (Grade C) : Clothing presenting major defects (tears, large stains, broken zippers). Sold as-is at a reduced price.
Precision : The voluntary purchase of a lot specifically sold as Grade B or Grade C implies acceptance of these defects. No claims can be made regarding the state of wear of these specific lots.
ARTICLE 3 : PRICE
Prices are indicated in Euros (€) including All Taxes (VAT included).
- The price displayed on the product sheets includes the goods and VAT.
- Standard delivery for Metropolitan France is included.
- However, additional delivery fees may apply and will be automatically calculated at checkout for specific zones (Corsica, mountainous areas) or for shipments to Europe.
- For any delivery outside the European Union, customs or import taxes may be added to the price of the products and remain the exclusive responsibility of the Customer.
ARTICLE 4 : PAYMENT
Payment is due immediately upon ordering.
Payment is made via the secure system provided by the Shopify Payments platform (Credit Cards, Apple Pay, etc.) or any other means offered on the site.
The order will only be processed and shipped after full and effective collection of the sums due.
ARTICLE 5 : DELIVERY
5.1 Deadlines
Orders are prepared and shipped within 24 to 72 business hours.
Delivery is handled by a carrier (e.g., Chronopost). Delivery times are provided as an indication by the carrier.
5.2 Transfer of risks
Any risk of loss or damage to the products is transferred to the Customer at the moment the latter (or a third party designated by them) takes physical possession of the products.
5.3 Unclaimed packages or packages returned to sender
In the event of a package being returned to our warehouse for a reason attributable to the Customer (incomplete or incorrect delivery address, package not collected from a Pick-up Point or Agency within the time limits set by the carrier, unknown or absent recipient), the order will be canceled.
As the carrier bills the Seller directly for all these round trips, the refund (or store credit for professionals) will be made by deducting the entirety of these logistical costs : the actual initial shipping costs (including any geographic surcharges for Corsica, Europe, or specific zones paid by the Customer at the time of order, or absorbed by the Seller if delivery was offered), as well as return shipping fees and any additional fees (holding fees, return processing) billed by the carrier to the Seller.
5.4 Reception and damaged packages (Transport damage)
The Customer must imperatively check the external condition of the package at the time of delivery.
If the package (box) arrives crushed, open, or damaged, the Customer must imperatively issue clear and precise reservations to the driver (or refuse the package).
Strict 24-hour deadline : As the Seller is subject to very short claim deadlines imposed by carriers, any damage related to transport (damaged package, tampering) must be reported to us within a maximum of 24 hours after the delivery recorded by the tracking.
The report must be accompanied by clear photos (box, label, content) and sent via our Contact Page, by replying to our shipping email, or by scanning the Customer Service QR code present in the order.
After this 24-hour period, no claim related to transport can be accepted.
ARTICLE 6 : RIGHT OF WITHDRAWAL (RETURNS)
6.1 For Individual Customers (B2C)
In accordance with Article L.221-18 of the Consumer Code, the Individual Customer has a legal period of 14 days from receipt to exercise their right of withdrawal without having to justify reasons.
6.2 For Business Customers (B2B)
The right of withdrawal does not apply by law to relations between professionals.
However, as a commercial gesture, the Seller grants Business Customers the same 14-day period to return an order, according to the specific refund terms described in Article 7.
Strict Exception : This commercial return tolerance does not apply to lots explicitly sold as "Grade B", "Grade C", or bearing the mention "No return possible" on the product sheet. For Business Customers, the purchase of these specific lots is final.
6.3 Condition of indivisibility ("All or Nothing")
Products sold in the form of lots constitute indivisible commercial units.
The exercise of the right of withdrawal imperatively implies the return of the entirety of the lot in its original packaging.
The Customer cannot keep part of the items and return the rest ("cherry-picking").
Any partial return will be refused.
6.4 Return costs and procedures Principle :
Return shipping costs are the exclusive responsibility of the Customer.
It is expressly agreed that initial delivery fees, including any geographic surcharge paid by the Customer at checkout (e.g., Europe, Corsica, mountain zones delivery), are non-refundable.
Given the specific nature and weight of the shipments, the Customer cannot purchase the return postage themselves. The Seller will take care of generating and providing the return label to the Customer (with instructions for drop-off at a relay point or, upon request and depending on carrier services, home collection).
As the carrier bills the Seller directly for these services, the exact cost of the generated return label, as well as any potential price surcharge billed by the carrier (e.g., home collection surcharge), will be automatically and fully deducted from the final refund or the Customer's store credit.
Exception : In the event of a proven error by the Seller (product not conforming to the order, logistical error), the return label will be provided free of charge, and the initial shipping costs will be refunded.
ARTICLE 7 : REFUND
In the event of a valid and complete return (see Article 6) : The final amount refunded will correspond to the price of the returned products, after strict deduction of all logistical costs :
- Initial shipping costs and their potential geographic surcharges remain with the Seller and are not refunded.
- Deduction of return shipping costs (cost of the provided label and potential collection surcharges, see Article 6.4).
- Deduction of any additional fees billed by the carrier in case of an unclaimed package (see Article 5.3).
- Individual Customers : The refund of the balance will be made via the payment method used during the order.
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Business Customers : The refund of the balance will be made by default in the form of a STORE CREDIT valid across the entire site. Monetary refunds remain at the exclusive discretion of the Seller.
ARTICLE 8 : WARRANTY & COMPLIANCE (AFTER-SALES SERVICE)
8.1 Reception and Claim (3-day deadline)
It is the Customer's responsibility to check the condition of the goods upon receipt.
Any claim concerning an abnormal major defect compared to the purchased Grade (e.g., Grade B rate > 20% or presence of a Grade C item in a lot sold as Grade A) must be made via the Contact Form on the website within 3 business days following delivery, with supporting photos.
After this period, the products will be deemed compliant.
8.2 After-Sales Solutions In the event of a proven defect, the Seller will offer, at its discretion :
- A Store Credit or free items on a future order.
- A partial refund for the defective item.
- A total return and refund if the order is deemed non-compliant.
ARTICLE 9 : LIABILITY
The Seller's liability cannot be held for any inconveniences or damages inherent to the use of the Internet network.
In the context of B2B relations, the Seller is not responsible for operational losses or loss of profit of the Business Customer related to the resale of products.
ARTICLE 10 : IDENTITY OF THE SELLER (LEGAL NOTICES)
The site is published by the company IRONBALE (Form : SAS).
- Registered office : 2 Les Forêts Glénac, 56200 LA GACILLY, France
- Registration : RCS of Vannes under number 101546943
- Intra-community VAT : FR22101546943
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Contact : contact@ironbale.fr
ARTICLE 11 : PERSONAL DATA
The processing of the Customer's personal data is necessary for the management of the order. This data may be communicated to service providers (carriers, payment solutions). In accordance with the GDPR, the Customer has a right of access, rectification, and opposition by contacting the Seller.
ARTICLE [11 bis] : ECO-PARTICIPATION AND UNIQUE IDENTIFIER (AGEC LAW)
In accordance with the provisions of Article L. 541-10-13 of the Environmental Code, IRONBALE is registered in the national register of market participants (SYDEREP).
The Unique Identifier (IDU) certifying registration and payment of the fee related to Extended Producer Responsibility (EPR) for household packaging is as follows : FR485627_01MXAF
ARTICLE 12 : APPLICABLE LAW & DISPUTES
These GTCS are subject to French law, without however depriving consumers residing in another Member State of the European Union of the protection provided to them by the mandatory provisions of the law of their country of residence.
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Mediation (B2C) : In accordance with the provisions of the Consumer Code regarding the consumer dispute mediation process, after having contacted us and in the absence of a satisfactory response, you have the possibility to resort free of charge to a consumer mediation procedure with : CM2C 49 rue de Ponthieu, 75008 PARIS Phone : 01 89 47 00 14 Website : https://www.cm2c.net/declarer-un-litige.php Email : litiges@cm2c.net
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Competent Court (B2B) : In the absence of an amicable resolution, any dispute with a Business Customer will be under the exclusive jurisdiction of the courts of the jurisdiction of IRONBALE's registered office.
ANNEX : WITHDRAWAL FORM TEMPLATE
(Please complete and return this form only if you wish to withdraw from the contract and you are an Individual Customer).
To the attention of IRONBALE, Email address : support@ironbale.fr
I/We () hereby notify you () of my/our () withdrawal from the contract relating to the sale of the property () below :
- Ordered on ()/received on () : ________________________________
- Order number : ________________________________
- Name of consumer(s) : ________________________________
- Address of consumer(s) : ________________________________
- Signature of consumer(s) (only in case of notification of this form on paper) :
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Date : __________________
(*) Strike out the unnecessary mention.